NBN users: My Internet is not working

Here are the easy and quick 3 steps you can take, which can fix your connectivity issue in majority cases.

1. Connect to your WiFi Router direct with computer cable, bypassing the WiFi. Does the Internet work? If yes - see our WiFi troubleshooting section. If no, continue with Steps 2 and 3 below.
2. Reboot both your WiFi Router and Computer
3. What Is the NBN Box light, is Optic (Fibre) light and UID-D1 light still green? Can you reboot the NBN NTU box? Do if you can.

Still no result? Chat to us or email support@spirit.com.au