3 Steps to Troubleshoot Internet connectivity

If you're unable to connect to Spirit Internet service please try these troubleshooting steps. 

STEP 1 - Check the Spirit network status in your area

Check if there is a known problem with the Spirit Network in your area. You can check here. If we've posted about a current outage and it relates to your area - continue to monitor the service status for a resolution or further updates.

STEP 2 - Restart your WiFi Router and your device (computer/laptop/iPad, etc)

Remove the power cable from the back of your modem for 10 seconds, then plug it back in. After approximately 2 minutes the lights on the modem should be stable. Also please restart the device you are accessing the Internet on.

STEP 3 - Bypass WiFi 

Check if you can access the Internet while connected to WiFi router directly via network cable. Connect your device directly to the wall socket where the WiFi Router was connecting before. Ensure the LAN Ethernet network card is enabled and the network settings are set to automatically get an IP address (DHCP on).

Open up your favourite internet browser (Chrome, Firefox, etc). You should be automatically redirected to Spirit network login page. If not, try typing in https://myaccount.spirit.com.au/login

STEP 4 - Raise Technical Support issue with Spirit

If the above steps haven't solved your issue, please raise the issue with us via any of these methods:

• Via email: if you have access to Internet via your mobile phone, email support@spirit.com.au
• Via web-form: if you have access to the Internet via your mobile phone, submit tech support ticket via our online form here.
• Via chat: if you have access to the Internet via your mobile phone, you can chat live to our support team at spirit.com.au - chat window will pop up in the bottom right corner of our website.
• Call: if you don't have any other means to access the Internet to lodge support ticket, please call 1300 007 001 and chose the technical support option to speak with us.