When it comes to troubleshooting internet speed, there are some factors that we have to consider first.
What are the factors that affect internet speed.
- Internet traffic from the outside during peak hours
- The server speed of the site you're visiting
- Your computer or mobile hardware and software configuration
- Faulty router or cabling
- External and environmental interference causing weak wireless signal from the WiFi router
How to troubleshoot:
- Do a direct connection to the data point on the wall using your device such as laptop or computer – this needs to be done to determine the source of the problem - network, building cabling, router, internal cabling, etc.
- Go to http://www.speedtest.net/ and make sure to pick Melbourne as the host server and run the test
- You have to know what is the acceptable speed of your connection which is at least 70%-80%. (e.g 100/100 Mbps should get at least 70/70-80/80 Mbps and above while 50/50Mbps should be getting at least 35/35 to 40/40 Mbps)
- If the wall data point gives you an acceptable speed, try to conduct a router troubleshooting by having your laptop connected directly to the router and the router to the wall data point. (remember that the wall data point needs to be plug on the WAN port of the router and the laptop has to be connected directly to either the LAN ports of the router)
- If the router provides you lower internet speed, then you have found out that the router might be faulty.