Residential Services
(Homes and Apartments)

Business Services
(Commercial Premises)

Moving Spirit home service

Check Spirit Broadband availability at your new home and start your move now. 

How long does it take?

If in coverage and available, the installation of a Spirit service at your new home will take approximately 2 to 10 working days. Let us know early when you are moving home so that we can start the process as soon as possible! 

Can I use my existing service while relocation is in progress?

Yes, you can use your existing service up until the new service at your new home becomes active, after which service at your old home will be disconnected.

Can I keep my existing Spirit Username and password?

Yes, you will be able to keep your existing Spirit Username and password as we will simply relocate your account to your new location 

Can I keep my existing Home Phone number?

Spirit will confirm whether your number is eligible to be moved to the new home upon submitting your application. Number move eligibility is based on the geographical zoning rules set by the Australian Communications and Media Authority (ACMA) 

How do I check the progress of my service relocation?

Spirit will keep you updated via email on the progress of your service relocation. You can also request updates via any of Customer Support contact methods listed on our website.

Moving Spirit business service

Submit a relocation request online form here. Our customer care team will check service availability and get back to you with available options. 

How long does it take?

If available, the relocation and installation of a business Spirit service can take from a few days to a few weeks, depending on coverage, service availability and geographic location. We may need to conduct an onsite pre-relocation audit to determine the feasibility and timeframes. Let us know early so we can start the process as soon as possible! 

Can I use my existing service while relocation is in progress?

Yes, your existing service will be live up until the cutover date.

Can I keep my existing Business Phone numbers?

Spirit will confirm whether your number is eligible to be moved to the new home upon submitting your application. Number move eligibility is based on the geographical zoning rules set by the Australian Communications and Media Authority (ACMA). Additionally, there are options to move your numbers to Spirit Cloud Hosted PBX or SIP solutions, which will make your business numbers geographically independent and future-proof for any future relocations.

How do I check the progress of my service relocation?

Spirit will keep you updated via email on the progress of your service relocation.

You can also request updates via any of Customer Support contact methods listed on our website. or through your Spirit Account Manager.