We’d prefer that you connect to your Spirit Ultra Fast Internet (UFi) service using the Spirit configured and supplied WiFi router. If you choose to use your BYO router, however, please note that ADSL modems will not work on our network and may even block your connection if connected to our network. To connect to our network you will need a WAN router - with the Ethernet WAN port, not a telephone line port.
Our Customer Care team can provide basic authentication details for your BYO router, upon request, but won’t be able to assist with any issues relating to your broadband service or your router.
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